Interestingly, this HBR article popped up in my news feed this morning. Unfortunately, by 9:30 AM, I had three separate poor customer service/guest experience situations arise. Because I believe that everyone may have a bad day and that mistakes do happen, the three companies will remain nameless.

Fifty days in, and I am energized by the response.

Since we formally launched Revcuity, the support from our clients, team, partners, and industry friends has exceeded our expectations.

To everyone who reached out, showed up, shared a kind word, or supported us in these first fifty days, thank you. That support is exactly the fuel we needed heading into what comes next.

We are just getting started.

Frontline Performance Group (FPG) today announced the launch of Revcuity, a standalone consulting and training company designed to help organizations strengthen revenue performance at the point of sale.

As a Client Performance Consultant, you will serve as a strategic partner to automotive clients, advising leadership teams while actively driving operational performance improvement.